Month: August 2025

Source: New places to play in Gungahlin

The SBSCH service will be closed from 1 July 2026

As part of the Payday Super reform, from 1 July 2026 the ATO’s Small Business Superannuation Clearing House (SBSCH) will be closed.

From 1 October 2025, only existing users of the SBSCH will have access until 30 June 2026. Employers will not be able to register as new users of the SBSCH after 1 October 2025.

Message ‘Error 22’ appears when submitting a payment instruction or updating employee details

Possible cause

Permissions need to be set in Access Manager to allow you to view and lodge.

Resolution

A principal authority or authorisation administrator (in RAM) needs to update permissions for you in Access Manager.

The View permission will only allow you to view the clearing house – you will need the Lodge permission to allow you to submit.

The principal authority or authorisation administrator will need to log in to Access Manager.

1. Under Manage permissions, select the appropriate username.
2. Under the ATO Transactions heading, locate the Small business super clearing house and make the corresponding View and Lodge selections.
3. Click Save.

‘Time out’ errors when trying to submit a payment instruction

Possible cause

This issue is caused by an invalid unique superannuation identifier (USI) or ABN in an employee’s super fund details.

Resolution

If the system is timing out when trying to submit a payment instruction, check your employee’s super fund details are correct. You will need to cancel the instruction, update the super fund details, and create a new payment instruction.

Unable to lodge a payment instruction

If you are unable to lodge a payment instruction due to one of the following possible causes, you can consider submitting your instruction for those employees who have valid super fund details.

You can submit your payment instruction by removing all payment amounts you have entered for employees with an error. Make sure your payment matches the new ‘Total to Pay’ amount.

Possible cause

There may have been a change in ownership of a superannuation product that one of your employees has chosen.

Your employee will have this information.

Resolution

When a super fund changes an ABN or unique superannuation identifier (USI) you need to:

• update the employee’s details with the new ABN and USI
• delete any un-processed payment instruction created before updating the employee’s details. Only do this if you have entered a payment amount against the employee with invalid super fund details in the un-processed payment instruction
• create a new payment instruction
• submit the payment instruction.

Possible cause

The bank account details given to you by your employee for their self-managed super fund (SMSF) are invalid. The details may be invalid because they don’t match the details listed on the fund’s ATO records, or there may be no bank account information listed on the fund’s record.

Resolution

If you receive an ‘Invalid super fund bank details’ error, you need to do the following:

• Ask your employee to confirm that the SMSF bank account details they gave you match those listed on the SMSF record (against the superannuation account). If no details are listed on the SMSF record or they are incorrect, a trustee or the fund’s authorised tax agent may need to update information in Online services.
• Update the relevant information in SBSCH Employees, if your employee has provided updated SMSF bank account details which match the SMSF record exactly.

If the only error(s) present on your payment instruction relate to invalid super fund bank details, you can save and exit your payment instruction while you update the employee’s details.

Payments to your employee’s SMSF will not be accepted by the SBSCH until the SMSF bank account details listed on the employee record match the SMSF record exactly.

Possible cause

A payment is being made to an SMSF with a cancelled ABN. In this scenario you may encounter an error message that reads ‘There was an unexpected problem with information entered on this page. Please contact us’.

Resolution

Confirm the ABN status of each SMSF that a payment is being made to via the Super Fund LookupExternal Link website. If the status of the ABN is cancelled, contact your employee to get alternate superfund details to pay to, as this superfund is not able to receive payments.

Error when trying to update your details or register with the clearing house

Possible cause

You have only entered a mobile number in the mobile phone field.

Resolution

You will need to enter a work number. If a work number is not available, you will need to enter your mobile number into the work hours phone number field in this format:

• Area code: 04
• Phone: XXXXXXXX

Message ‘Invalid reference number’ appears when making a payment by BPAY

Possible cause

This may be a result of having 2 zeros at the start of the PRN.

Resolution

Remove the 2 zeros from the start of the PRN when making the payment.

Small business can’t see link to clearing house in Online services for business

Possible cause

The link to the clearing house doesn’t display in the menu.

Resolution

To access the link to the clearing house you need to select Employees in Online services for business. A screen displays which will include a link to the clearing house.

Tax agent, BAS agent or payroll provider can’t see link to clearing house in Online services for agents

Possible cause

The link to the clearing house doesn’t display in the menu.

Resolution

To access the link, select the client record to bring the client ‘in focus’, then go to the Business menu and select Small business super clearing house.

Unable to see any employees in the clearing house

Possible cause 1

Incorrect ABN used when linking your Digital ID such as myID to your ABN in RAM.

Resolution 1

The ABN that you link your Digital ID to in RAM must be the ABN for the entity that is using the clearing house.

See Principal authorityExternal Link on the RAM website for details on linking an ABN.

Possible cause 2

You are accessing the clearing house via ATO online services for an individual (through myGov) instead of accessing the clearing house in Online services for business.

Resolution 2

If you are a small business operator or sole trader with an ABN, you need to log in to Online services for business to access the clearing house.

Message ‘Enter a Fund Name to continue’ appears when entering an employee’s super fund name

Possible cause

Certain characters (such as ‘&’) are not accepted.

Resolution

Add the super fund name again replacing ‘&’ with ‘and’.

Message ‘Enter an account name’ appears when entering bank details for returned payments

Possible cause

Certain characters (such as ‘&’) are not accepted.

Resolution

Add the bank account name again replacing ‘&’ with ‘and’.

Message ‘The fund ABN is invalid, enter a different ABN’ appears

Possible cause

Spaces have been included in the ABN.

Resolution

Take out any spaces and retry.

Message ‘Enter a valid email address’ appears when updating your employer details

Possible cause

All authorised contacts have compulsory email fields that need to be populated.

Resolution

Check the email addresses are valid for each authorised contact listed on the ‘Update details’ page.

Source: New places to play in Gungahlin

The SBSCH service will be closed from 1 July 2026

As part of the Payday Super reform, from 1 July 2026 the ATO’s Small Business Superannuation Clearing House (SBSCH) will be closed. From 1 October 2025, only existing users of the SBSCH will have access until 30 June 2026. Employers will not be able to register as new users of the SBSCH after 1 October 2025.

Check if you’re eligible to use the SBSCH

You’re eligible to use the SBSCH service if your business has either:

You must meet one of these eligibility criteria each time you use the service.

If your circumstances change and you’re no longer eligible, you will need to make other arrangements to meet SuperStream requirements.

About the SBSCH

The SBSCH is a free online service provided by the Australian Government through the ATO.

You can use the SBSCH to pay super for all your employees through a single payment. The SBSCH will then distribute the money to each employee’s super fund according to your instructions.

With the SBSCH, you can:

• nominate a regular amount for each employee or change the amount when you make a payment
• meet your super guarantee (SG) obligations when your payment and instructions are accepted by the SBSCH by following the terms and conditions
• pay online to meet SuperStream requirements
• see records of your past super contributions.

Using the SBSCH for the first time

You must register the first time you use the SBSCH. To do this, you’ll need to provide information about:

• your business and employees
• your employees’ choice of fund
• your default fund – this is where payments will go if the employee doesn’t choose a fund
• anyone authorised to use the clearing house on your behalf, such as a bookkeeper.

If you need to provide information about an employee whose chosen fund is a self-managed super fund (SMSF), speak with your employee to ensure that:

• their fund’s bank account information is correctly recorded with us (in Online services) against the fund’s superannuation account
• the details they have provided to you exactly match those listed on the SMSF record.

You won’t be able to make a payment to the employee’s SMSF if the bank account information doesn’t match (or no details are listed on the SMSF record).

Print the clearing house privacy statement and give this to your employees.

Accessing the SBSCH

Using Online services for business

If you’re a business or an individual employer with an Australia business number (ABN), you can access the clearing house through Online services for business:

1. Select Employees.
2. Select Small Business Super Clearing House.

Log in to Online services for business

You can authorise someone else (such as a staff member) to use the clearing house on behalf of your business. You can authorise them in Relationship Authorisation Manager (RAM)External Link and customise their permissions in Access Manager.

Accessing Online services for business

To access Online services for business, you will need to sign in using myID.

If you’re new to online services, you will first have to set up your myID, then link it to your business in RAM. For more information, see Accessing online services with myID and RAM.

Using ATO online services via myGov

If you’re an individual employer with an ABN or a withholding payer number (WPN), you can access the clearing house using your myGov account linked to ATO online services.

Individuals with a WPN include people who employ domestic staff.

Sign in to myGov

Non-individual employers

Non-individuals with a WPN include school canteens, sporting clubs and embassies.

If you represent a non-individual with a WPN, you can:

Making payments

Due date and scheduled maintenance

The quarterly due dates for SG payments are:

• 28 October
• 28 January
• 28 April
• 28 July.

For more information, visit Super payment due dates.

When you submit your payments and instructions in the SBSCH, consider the impact of planned system maintenance on processing times.

Check the ATO Online system maintenance schedule and the SBSCH system statusExternal Link on our website for the latest information.

Steps

1. Work out how much super you need to pay for all your employees.
2. Access the SBSCH through Online services for business or ATO online services.
3. Enter instructions about how to distribute payment to each employee’s super fund, noting the payment reference number (PRN).
4. Make a single electronic payment to the clearing house for all your employees including the PRN.
5. The SBSCH distributes the payment to each employee’s super fund according to your instructions.

Note: Payments may take up to 7 business days to be transferred through the ATO and super fund before they reach the employee’s super fund account.

Payment errors

If your employee’s details are incorrect, their super fund may:

• reject the payment
• send the payment back to us.

If the payment is sent back to us, we’ll contact you to update the information within 7 business days.

We will resend the payment to the fund if you correct the information. If you don’t update the information, the payment will be sent back to you.

If your employee’s details change after you submit a payment instruction, but before it’s processed, you’ll need to:

• update the employee’s details
• delete the payment instruction
• lodge a new payment instruction.

Help and support

For help and support:

Source: New places to play in Gungahlin

Online services for business

Online services for business is the default online service for approved self-managed super fund (SMSF) auditors, businesses, not-for-profits (NFPs) and other organisations to engage with us.

Trustees of self-managed superannuation funds who have an ABN can also use this service.

Online services for business will log out after 20 minutes of inactivity so it is important to regularly save your work. If you are timed out, just log in again.

To lodge tax returns for your business or organisations, use standard business reporting (SBR) enabled software.

Log in to Online services for business

You can use Online services for business for most of your organisation’s interactions with us – for example:

• switch between your businesses with a single log in
• manage activity statements, taxable payments annual reports, and self-assessed income tax exemptions
• make payments or find your balances owing, payment reference number (PRN) and create payment plans
• correspond with us using Secure mail
• manage your accounts and update your tax registration details (for example, register for goods and services tax (GST), pay as you go (PAYG) withholding and pay as you go (PAYG) instalments
• nominate a new registered tax agent, BAS agent, or a payroll services provider, or update authorisations for an existing registered agent
• access the Small Business Superannuation Clearing House. From 1 October 2025, only existing users of the SBSCH will have access until 30 June 2026. Employers will not be able to register as new users of the SBSCH after 1 October 2025.

Accessing Online services for business

To access Online services for business you’ll need to log in using your Digital ID, such as myID.

If you’re new to our online services, you will have to first set up your Digital ID and then link it to your business in Relationship Authorisation Manager (RAM).

How to use Online services for business

Find step by step guides to help you use Online services for business:

• General Online services for business functions
  • To customise your home page, switch between businesses, provide feedback and check notifications
• Accounts and payments
  • For instructions to view your accounts, make payment plans, request transfers and refunds
• Lodgments
  • For instructions on lodging activity statements, excise forms, private rulings and objections. Income tax returns can’t be lodged in Online services for business, use SBR-enabled softwareExternal Link.
• Employees
  • For instructions on managing your employees
• Profile
  • To view or update your details, including registering for additional tax roles (GST, WET, PAYG instalments etc), financial information, add or change authorisations, and business associates.
• Communication
  • To send or receive secure messages from the ATO, including to lodge amended tax returns, or SGC statements, request remissions of interest.
• Approved SMSF auditors
  • Information for approved auditees using Online services for business.

Standard Business Reporting (SBR)-enabled software

Your organisations business and accounting software may include Standard Business ReportingExternal Link (SBR), which helps to simplify business reporting obligations. SBR allows you to submit information including tax file number declarations and income tax returns.

If your organisation uses SBR-enabled software you should refer to your business software how to guides for instructions on sending information to us.

When lodging reports, your SBR-enabled business software may require a branch number. This is located next to your account description in Online services for business or ATO online. For example, Activity statement 002.

If you use SBR-enabled software, you can report using information that’s already captured as part of the day-to-day operations of your business.

If you are a business owner and you do not currently use SBR enabled software, you can talk to your adviser or software provider, or see the SBR products registerExternal Link for details of the products available.

Credentials in SBR-enabled software

Your SBR-enabled software uses a credential that allows you to securely submit information to us.

When using cloud-based SBR software, you don’t need to create this credential. Instead, your software provider will build it into your software.

If you use desktop or locally hosted SBR-enabled software (not cloud), you’ll need to create a machine credentialExternal Link using Relationship Authorisation ManagerExternal Link.

Source: New places to play in Gungahlin

Improving super guarantee compliance

We are committed to actively reducing non-compliance and improving willing participation by employers in the super guarantee system. We focus on reducing the super guarantee gap in the following  ways.

Helping employers get it right

We offer support to make it as easy as possible for employers to understand and comply with their super guarantee obligations. This includes phone calls, webinars, website content, printed publications, social media posts and assistance on ATO communityExternal Link.

At our tax professional open forums held across Australia, we focus on the importance of employers complying with their super guarantee requirements. We remind employers about SG due dates and the consequences of not meeting their quarterly payment and reporting obligations.

The Small Business Superannuation Clearing House (SBSCH) is a service employers can use to help pay super. However, the SBSCH service will be closed from 1 July 2026 as part of the Payday superannuation reform. From 1 October 2025, only existing users of the SBSCH will have access until 30 June 2026. Employers will not be able to register as new users of the SBSCH after 1 October 2025.

Employers can access free education and services through the guide to starting a businessExternal Link.

Our online tools to help employers get it right include:

We also have tools to help small businesses and their advisers better understand how to manage your business cash flow.

Helping employees understand their entitlements

Our activities are not limited to employers. We provide online super tools to make it easier for employees to understand and report unpaid super guarantee. We also give employees visibility of contributions made to their super funds through ATO online services.

Our tools for employees include:

Correcting employers who don’t get it right

We take the late and non-payment of super guarantee seriously and have a focused compliance program. Our program provides enforcement action to improve employer behaviour and recover unpaid super guarantee.

We address non-compliance through:

• proactively reminding employers of their obligations including to pay on time
• nudging employers via letters, emails and phone calls to check their obligations and lodge super guarantee charge (SGC) statements if they have not paid the full amounts on time and to the correct funds for their eligible employees
• Undertaking reviews and audits which may result in the application of penalties.

See what employers must do if they have an overdue super guarantee payment.

Each year we publish our annual super guarantee employer compliance results to provide an overview of ATO compliance activities and employer actions regarding super guarantee obligations.

We are also working across government to support and enhance our current compliance approaches.

Identifying non-compliance

We have improved access to Single Touch Payroll and superannuation fund data to help identify employers who may not have met their super guarantee obligations, we also obtain information from:

• unions
• government agencies
• other third parties, and
• employee referrals of unpaid super

We use this information to detect non-compliance and implement preventative and corrective strategies when employers do not meet their obligations.

Source: Mental Health Australia

The NSW Government is getting on with much-needed improvements to the Oxley Highway, with community consultation under way on vital traffic upgrades at ‘The Port Macquarie Donut’ interchange with the Pacific Highway.  

Full release available here (PDF, 90.76 KB)

Source: New places to play in Gungahlin

How to pay

Super guarantee (SG) contributions are payments employers must make to their employees’ complying funds or retirement savings accounts to avoid the SG charge.

Pay employee SG contributions electronically to either a:

• complying super fund – a fund that meets specific requirements and obligations under super law
• retirement savings account (RSA) – an account that provides a low cost and low risk savings strategy for retirement.

Report payments electronically through:

You must ensure the fund or RSA meets rules on:

You must pay SG contributions by the quarterly due dates – 28 days after the end of each quarter to avoid the SG charge.

Eligible small businesses can pay super for their employees through the Small Business Superannuation Clearing House. This service will be closed from 1 July 2026. From 1 October 2025, only existing users of the SBSCH will have access until 30 June 2026. Employers will not be able to register as new users of the SBSCH after 1 October 2025.

Some super funds require employers to contribute monthly. By registering with these funds, you agree to make monthly contributions to that fund.

Award obligations

Some industrial awards require employers to pay super contributions to a specific super fund. Make sure you check if this affects your employees.

Personal super contributions

You can arrange to make post-tax super payments on behalf of your employees. These payments are personal super contributions.

You must make these contributions according to:

• the employee’s terms of employment
• legal requirements
• industrial award conditions.

Your employee’s personal super contributions don’t count towards your SG obligations.

Check for complying super funds

You can use Super Fund LookupExternal Link to check if a fund is compliant.

If they are not listed, you can get written confirmation from the fund’s trustee.

Written confirmation must state that the fund:

• is a complying super fund
• intends to accept your super contributions
• will continue to meet the relevant legal requirements.

If the fund fails to comply, written confirmation will protect you from penalties.

If you pay contributions to a non-complying super fund, the contributions:

• won’t count towards meeting your SG obligations
• won’t be tax-deductible
• may incur a fringe benefits tax (FBT) liability.

Claim a tax deduction

SG contributions you make for your employees are tax deductible. You can only claim the deduction in the financial year payments are made.

To claim a deduction, a contribution must be made:

• in accordance with an industrial award or agreement
• to reduce the liability of the SG charge
• 28 days after a person turns 75.

Missed or late super payments may incur the SG charge. The SG charge is not tax deductible.

You can make a late payment:

• to reduce the super guarantee charge
• as pre-payment of a future super contribution (for the same employee).

Source: New places to play in Gungahlin

How SuperStream works

SuperStream is the way all employers must pay employee superannuation guarantee contributions to super funds. With SuperStream, money and data are sent electronically in a standard format.

Your employee super information is linked to your super contributions by a unique payment reference number (PRN).

This means you can make all your super contributions in a single transaction, even if the payments are going to multiple super funds.

If the only contributions you make are personal contributions for yourself or contributions to a related self-managed super fund (SMSF), you don’t need to use SuperStream because these are excepted contributions.

Keeping your employee information safe

All SuperStream communications:

• are encrypted
• use sending and receiving protocols that all parties must follow.

Employee information security is important and starts with you, and all your dealings in the super system. This means you should:

• apply security best practices when personal information is stored in payroll solutions or sent over the internet
• make sure any service providers you use have strong information security policies, and terms and conditions.

How to meet SuperStream requirements

In just 3 simple steps, you can meet SuperStream requirements.

Step 1: Choose an option

To meet SuperStream requirements, you can use the following electronic options:

• Payroll system.
• Super fund online system.
• Super clearing house.
• Small Business Superannuation Clearing House.
• EFT or BPAY direct to the fund.
• Messaging portal.

You can also ask your accountant or bookkeeper to help you with one of these options.

Payroll system

Check with your software provider to ensure your payroll system is SuperStream-compliant. You may need to update your software.

You can also use the SuperStream Certified Product RegisterExternal Link to check if your software is compliant.

Some payroll systems cover data and payments, and some are data only. This means you may need to make payments to each fund separately. The payment must be electronic (electronic funds transfer or BPAY®).

Super fund online system

Large super funds have online payment services you can use. Check with your super fund to ensure it is SuperStream compliant.

Super clearing house

A clearing house pays super to your employees’ super funds for you. You send a single electronic payment to the clearing house with all your employees’ super contribution data, and the clearing house does the rest.

You can use the free Small Business Superannuation Clearing House if you have either:

• 19 or fewer employees
• An annual aggregated turnover of less than $10 million a year.

You can also choose to use:

• other commercial clearing house options
• your super fund’s clearing house.

Talk to your super fund to see what they offer.

Small Business Superannuation Clearing House

The Small Business Superannuation Clearing House (the clearing house) is a free service you can use if you are a business with either:

• 19 or fewer employees
• an annual aggregated turnover of less than $10 million.

You make your super guarantee contributions for all employees as a single electronic payment to the clearing house. The clearing house will then distribute the payments to each employee’s super fund.

Even if you outsource some parts of making super contributions, you’re still responsible for ensuring your employees’ super contributions are paid correctly.

The clearing house is accessed via our Online services for businessExternal Link, Online services for agentsExternal Link or ATO online services in myGov.

The SBSCH service will be closed from 1 July 2026

As part of the Payday Super reform, from 1 July 2026 the ATO’s Small Business Superannuation Clearing House (SBSCH) will be closed.

From 1 October 2025, only existing users of the SBSCH will have access until 30 June 2026. Employers will not be able to register as new users of the SBSCH after 1 October 2025.

EFT or BPAY direct to the fund

If you pay directly to a super fund with EFT (direct credit or direct debit) or BPAY, you must also send the employees information electronically (not by email).

Direct contributions can only continue with special agreement from each of your super funds.

Contact your fund to see if direct contributions can continue or if any changes are required.

If you can continue paying direct to the fund, you can also use a messaging portal for the electronic information requirements. A messaging portal will generate reference numbers to use in your online banking.

Messaging portal

A messaging portal can convert contribution data for your employees to a SuperStream compliant format and send it to the relevant funds for you.

You still need to make one electronic payment.

Talk to your messaging portal provider and financial institution about your options.

Step 2: Collect employee information

Collect the following information from your employees:

• your employee’s tax file number (TFN)
• the Australian business number (ABN) of your employee’s super fund
• the unique superannuation identifier (USI) of your employee’s super fund. You can look these up through:

You can also use the online service, EmployerTICK, to validate employee details. For more information on the service, see the EmployerTICK user guide.

Employees with SMSFs

If your employees have an SMSF, you’ll need the following information:

• your employee’s TFN
• the ABN of your employee’s SMSF
• the bank account details of your employee’s SMSF
• the electronic service address of your employee’s SMSF.

If your employee wants you to contribute to their SMSF, provide them with a standard choice form and ask them to return it to you within 28 days. If you don’t receive the information you may make the contributions to your default fund.

If you’re paying your own super contributions to your own SMSF, you don’t need this information for these contributions.

Step 3: Paying with SuperStream

You must send the payment and data on the same day. This lets the super fund match your payment and information and allocate the contribution to the fund member’s account.

If you use a commercial clearing house, the employee’s super contribution is counted as being paid on the date the super fund receives it, not the date the clearing house receives it from you. Check with your clearing house to make sure you allow enough time for your payments to be processed before the quarterly due dates.

If you use our Small Business Superannuation Clearing House, your super obligations are met on the date the clearing house accepts the payment (so long as the super fund doesn’t reject the payment). This is because the clearing house is an approved clearing house under government regulations.

If you don’t have an ABN

If you’re not eligible for an ABN, you can use your withholding payer number (WPN) to use SuperStream.

Your WPN is found on your pay as you go (PAYG) withholding registration advice or your activity statement.

A WPN is shorter than an ABN so, depending on your SuperStream solution, you may need to:

• enter your 8 or 9-digit WPN into the WPN field without any leading zeros, if you are registering for the Small Business Superannuation Clearing House
• add leading zeros when providing your WPN, if you are paying contributions directly to super funds.

Source: New places to play in Gungahlin

Introduction to the strategy

The ATO Superannuation information technology services incident communication strategy has been developed to complement the ATO business continuity plan (BCP) and provides further detail of how the ATO will respond in the event that ATO superannuation services are not performing as expected.

The ATO provides critical enabling services that the superannuation industry uses as part of their everyday operations.

This information provides the framework to achieving a consistent and timely approach to communication with the superannuation industry. It also defines the roles, responsibilities and steps the ATO will follow in order to provide prompt and effective communication with the superannuation industry during a system incident. The outcome is a pragmatic process which the industry participants can confidently rely upon in managing their services and relationships.

Scope of the strategy

This communication strategy covers incidents affecting the operation of ATO superannuation enabling services from when an incident is confirmed through to resolution.

Currently, the scope of this communication strategy is limited to services that are critical to the operation of superannuation funds. Services that are critical include:

• SuperTICK
• Fund Validation Service (FVS)
• SuperMatch
• Member Account Attribute Service (MAAS)
• Member Account Transaction Service (MATS)
• Small Business Superannuation Clearing House (SBSCH). Note: this service will be closed from 1 July 2026. From 1 October 2025, only existing users of the SBSCH will have access until 30 June 2026. Employers will not be able to register as new users of the SBSCH after 1 October 2025.
• SMSF Verification Service (SVS)
• SMSFMemberTICK.

The strategy will complement the ATO’s business continuity plan, and the information provided can be used by the industry as part of their BCPs. This is not designed to replace existing arrangements or requirements by APRA.

Where there are incidents that affect other superannuation services, such as remittance advice and recovery runs and the Departing Australia superannuation payment (DASP) online system, the ATO will continue to issue CRT Alerts. To receive CRT alerts and Super funds newsletter subscribe to ATO newsletters and alertsExternal Link.

Other online services, such as Online Services for Business and Online Services for Agents will advertise system and performance issues via their own dashboards or maintenance pages.

Planned outages are currently communicated through the ATO Superannuation DashboardExternal Link and won’t be dealt with in this strategy.

Note: For printing purposes, the web address of the ATO Superannuation Dashboard is https://sses.status.ato.gov.au/External Link

ATO business continuity plan

We have a BCP in place which provides directions on assessing the risk and approach treatments during a system incident. We’ll use the dashboard to inform industry of incidents, stand up a Super Response Group made up of a wide range of Government and industry stakeholders to provide input into its management and support communications.

Unplanned outage

An announcement is published to the ATO Superannuation DashboardExternal Link indicating we are aware of the outage and investigating (holding message).

The ATO Superannuation Dashboard will be updated as new information comes to hand. Notifications on the dashboard will include a time when the next update will be provided.

Dashboard subscribers will receive an email alert each time we publish a new announcement, prompting them to visit the dashboard to check the latest announcement.

If the outage is not resolved by 9:00 pm AEDT, a holding message will be placed on the dashboard, with a further update provided at 7:00 am AEDT.

If the outage is expected to continue for 24 hours or has continued for 24 hours, teleconferences for the Super Response Group are convened.

If the unplanned outage occurs during the weekend a SMS will be issued to out-of-hours contacts for the Super Response Group.

For incidents that are initiated in non-core hours, a communication message via the dashboard will be provided at 7:00 am.

When services resume a ATO Superannuation DashboardExternal Link announcement will be published.

Source: New places to play in Gungahlin

Source: New places to play in Gungahlin

Activity or form

Permissions required

Transaction

Online services

Notes

Activity statements

Activity statement

Registration

Account details

View

Prepare

Lodge

Revise

View

OSB

OSFA

SBR

n/a

Annual Investment Income Report

Annual Investment Income Report

Prepare

Lodge

OSB

OSFA

SBR

n/a

Attribution managed investment trust return

Attribution managed investment trust return

Prepare

Lodge

SBR

n/a

Certificate of Coverage request

Certificate of Coverage request

View

Prepare

Lodge

Revise

OSB

OSFA

SBR

n/a

Closely held trust beneficiary reports

Includes TFN Report and TFN Withholding report

Closely held trust beneficiary reports

Prepare

Lodge

SBR

Non-BAS agent functionality

Includes TFN Report and TFN Withholding report

Common Reporting Standard (CRS) statement

Common Reporting Standard (CRS) statement

Prepare

Lodge

OSB

OSFA

SBR

Access is not available using Business Appointments

Non-BAS agent functionality

Community Housing Annual Report

Community Housing Annual Report

Prepare

Lodge

OSB

Access is not available using Business Appointments

Consolidated group notification

Consolidated group notification

Prepare

Lodge

SBR

Non-BAS agent functionality

Country by Country Report

Country by Country Report

Prepare

Lodge

OSB

OSFA

SBR

n/a

Direct Debit

Direct Debit

Prepare

Lodge

SBR

Excluding BAS agents

Early stage innovation company report

Early stage innovation company report

Prepare

Lodge

OSB

OSFA

n/a

Electronic Payments systems transaction report

Electronic Payments systems transaction report

Prepare

Lodge

OSB

OSFA

n/a

Electronic Portability Form

Electronic Portability Form

View

OSFA

n/a

Employee Commencement form

Employee Commencement form

View

Prepare

Lodge

OSB

OSFA

SBR

Employee commencement form access is required for stapled super fund requests

Employee Share Scheme annual report

Employee Share Scheme annual report

Prepare

Lodge

OSB

OSFA

n/a

Excise Claim

Excise forms

View

Prepare

Lodge

Revise

OSB

OSFA

n/a

Excise Duty Return

Excise forms

View

Prepare

Lodge

Revise

OSB

OSFA

n/a

FBT Return

FBT Return

Prepare

Lodge

SBR

Fringe benefits tax

Foreign Account Tax Compliance Act (FATCA)

Foreign Account Tax Compliance Act (FATCA)

Prepare

Lodge

OSB

SBR

OSFA

n/a

Fuel tax credits non-business (FTCN)

Excise forms

Financial and payment details

View

Prepare

Lodge

Add/Update

OSB

OSFA

n/a

Further information

Objection and private ruling applications

View and action own mail

Prepare

Lodge

View

OSB

OSFA

Access is not available using Business Appointments

General Purpose Financial statements

General Purpose Financial statements

Prepare

Lodge

OSB

OSFA

Non-BAS agent functionality

GST Property credits

Accounts

View

OSB

OSFA

n/a

Income tax history and copy of return

Account

View

OSB

n/a

Lodgment deferrals

Registration

View and action own mail

Add/update

OSFA

n/a

Merchants Point of Sale transactions reporting

Merchants point of sale transactions reporting

View

Prepare

Lodge

OSB

OSFA

n/a

Non-Individual income tax return

Non-Individual income tax return

Prepare

Lodge

SBR

Non-BAS agent functionality

Objection and Private Ruling

Objection and private ruling applications
View and action own mail

Prepare

Lodge

View

OSB

OSFA

Access is not available using Business Appointments

PAYG Payment Summary

PAYG Payment Summary

Prepare

Lodge

SBR

Access is not available using Business Appointments

Petroleum Stewardship for Oil (PSO) claim

Excise Forms

Financial and payment details

View

Prepare

Lodge

Add/Update

OSB

OSFA

n/a

Private Health Insurance Report

Private Health Insurance Report

Prepare

Lodge

OSB

OSFA

Available to ABNs belonging to a private health insurance fund

Reported Transactions

Accounts

View

OSB

OSFA

n/a

Statement of Tax

Account

View

OSB

OSFA

n/a

Taxable Payment Annual Report

Taxable Payment Annual Report

Prepare

Lodge

OSB

OSFA

Access is not available using Business Appointments

Transfer balance Account Report

Transfer balance Account Report

Prepare

Lodge

OSB

OSFA

SBR

Non-BAS agent functionality

TFN declaration

TFN declaration

Prepare

Lodge

OSB

OSFA

SBR

Access is not available using Business Appointments

Transfer of shares and units

Transfer of shares and units

Prepare

Lodge

OSB

OSFA

Non-BAS agent functionality