Source: New places to play in Gungahlin
Have your say: Help shape the ATO Vulnerability Framework
We’ve developed the ATO Vulnerability Framework to better support taxpayers experiencing vulnerability so they can engage with the tax and super systems more easily and with the help they need.
This framework outlines our commitment to inclusive and respectful engagement. It includes:
- 6 guiding principles
- Equity and Fairness
- Accessibility and Inclusion
- Empathy and Compassion
- Transparency and Accountability
- Privacy and Data Security
- Continuous Improvement
- 4 core focus areas
- Support
- Services
- Design
- Staff
- a clear approach to how we listen, communicate, and connect people with the right support.
While it doesn’t change your legal obligations, it helps shape how we design policies and processes to ensure more consistent and compassionate interactions.
Why your feedback matters
Your insights will help shape the framework to ensure it reflects the real needs and experiences of the people it’s designed to support.
For more information, see Consultation paper – ATO Vulnerability Framework and visit our website to watch videoExternal Link.
Submit your feedback by 18 July to VulnerabilityConsultation@ato.gov.au.
Please share this opportunity with your SMSF members to help build a more inclusive tax and super system.
Looking for the latest news for SMSFs? – You can stay up to date by visiting our SMSF newsroom and subscribingExternal Link to our monthly SMSF newsletter.