Tax agent phone services (Fast Key Code) guide

Source: New places to play in Gungahlin

Check online first

If an online option is available, we recommend that you use it before phoning us. If you phone about something that can be resolved through an online channel, we will direct you to that channel.

Use our digital education resources and tax agent online services guide to get the most out of our online services.

Before phoning us, check you have your:

Phone us

You can phone us on 13 72 86 between 8:00 am and 6:00 pm, Monday to Friday, excluding public holidays. Throughout the year, we offer extended hours service. Check our Contact us page to see if extended hours currently apply.

If you can’t resolve a tax or super law-related enquiry, or a complex administrative matter relating to your client, through existing channels you may be eligible to use our Tax practitioner assistance service.

Our Fast Key Codes

Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.

This Tax agent phone services (Fast Key Code) guide will direct you to the right Fast Key Code for the topic you need to phone us about. It is important you use the correct Fast Key Code so you are directed to the right person with the right skills. If you select the incorrect Fast Key Code, your call may need to be transferred and longer wait times will apply.

When you look up the Fast Key Codes in this guide, you will also find information and links to any available online options. Save time by using the online options rather than phoning us.

We recommend you bookmark this page as we regularly update it.

The Fast Key Codes (and online options) are:

Along with the following specific information, we also have useful information on business activity statements and how to prepare and lodge.

Activity statements: completing, requesting and revising

Debt, payments and account information

Feedback, complaints and reporting tax evasion

Superannuation

Tax law and advice

Our website has significant online resources to help you with your query. We have included links to those resources in the table below.

Only use the listed Fast Key Codes for enquiries about the correct interpretation of tax and superannuation law. Some of the topics listed are complex and, depending on the specifics of your question, we may not be able to provide you with an immediate answer.

Letters – alternative phone service

When we send letters to your clients, the phone numbers we quote are for the general community.

To ensure your enquiry is handled in the right way, use the list below to respond to letters from us that quote other phone numbers.

Fast Key Codes for letters – alternative phone service
If a letter from us asks your client to phone	Instead
13 10 20	Phone 13 72 86 and select Fast Key Code 4 6
13 11 42 (debt issues)	Phone 13 72 86 and select Fast Key Code 1 2 2
13 11 42 (lodgment issues)	Phone 13 72 86 and select Fast Key Code 1 3 3
13 28 66	Phone 13 72 86 and select Fast Key Code 1 2 5 1
13 28 61	Phone 13 72 86 and select Fast Key Code 1 2 5 2
1300 130 926	Phone 13 72 86 and select Fast Key Code 1 4 2
1300 657 162	Phone 13 72 86 and select Fast Key Code 1 1 5
1300 768 912	Phone 13 72 86 and select Fast Key Code 3

Other phone services

We provide as many options as possible through the Registered agent phone line. We also have a range of other phone numbers for other topics.